1. Quotes and pricing
Quotes are estimates based on the information available at the time and are valid for 30 days unless stated otherwise. Prices depend on quantity, product, decoration method, and setup charges, and may change if your specifications change. We work to keep pricing accurate but are not bound by typographical or pricing errors; if an error affects your order, we will contact you before proceeding.
2. Orders and custom products
Most products we sell are custom-decorated with your logo or artwork. An order is confirmed once you approve it and, where required, submit payment or an approved purchase order. Because items are made to order, quantities may vary slightly (industry-standard overrun/underrun) and you will be billed for the quantity actually produced.
3. Proof approval
Before production, we provide a virtual proof for your review. Production begins only after you approve the proof. It is your responsibility to check spelling, colors, layout, sizing, and product selection. Swivaro is not responsible for errors that appear in a proof you approved.
4. Artwork and intellectual property
By submitting logos, designs, or other artwork, you represent that you own or have permission to use them and that they do not infringe any third party’s rights. You agree to indemnify Swivaro against claims arising from the artwork you provide. You retain ownership of your artwork; the content and design of the Swivaro website remain our property.
5. Payment
Payment terms are shown on your quote or invoice. Unless credit terms are agreed in writing, orders are payable before production. Late balances may be subject to a service charge to the extent permitted by law.
6. Production time and shipping
Production and delivery dates are estimates and begin after proof approval and payment (or approved terms). We are not liable for delays outside our reasonable control, including supplier, carrier, weather, or customs delays. Where we offer a specific on-time commitment for an order, its terms will be stated on that order.
7. Cancellations and returns
Custom-decorated products cannot be canceled once production has begun and are not returnable except for defects or errors on our part. If your order arrives damaged, defective, or not as approved, contact us within 10 days of delivery and we will work to make it right through repair, reprint, replacement, or credit.
8. Limitation of liability
To the fullest extent permitted by law, Swivaro’s total liability for any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages.
9. Indemnification
You agree to indemnify and hold Swivaro harmless from claims, damages, and expenses arising out of the artwork you provide, your use of the products, or your breach of these terms.
10. Governing law
These terms are governed by the laws of the United States and the state in which Swivaro is organized, without regard to conflict-of-laws rules. Any dispute will be brought in the courts located there.
11. Changes to these terms
We may update these terms from time to time. Changes take effect when posted, and the “Last updated” date above will reflect the revision.
Questions about this policy? Email orders@swivaro.com or call (888) 893-7955.